MTG Life Counter Updater — Refund Policy
Important: All sales of software are final.
Because this product is software that can be copied and distributed electronically, we do not offer refunds for change-of-mind purchases. If you experience a technical problem that prevents the software from functioning as described, contact support and we will work with you to provide a remedy in accordance with applicable consumer law.
Contact Us First
Before requesting a refund, please reach out to us so we can understand the issue and explore solutions together.
Email: support@torq-lab.com
Please include your order number, a description of the issue, and any relevant details about your setup or experience.
Refunds for Software
Software purchases are non-refundable except where required by law (for example, if a consumer right in your jurisdiction mandates a refund for defective digital goods). Please contact support@torq-lab.com if you experience a technical issue and we will evaluate the appropriate remedy.
Technical Issues or Software Problems
If you experience technical issues, bugs, or compatibility problems, please contact us first. Many issues can be resolved through:
- Troubleshooting and diagnostic support
- Software updates or patches
- Device compatibility guidance
- Setup assistance and configuration help
If the issue represents a genuine software defect covered by applicable consumer law, we will provide an appropriate remedy, which may include a replacement license, repair, refund, or other solution.
Refund Processing
Once an approved refund has been authorized, we will process it back to your original payment method. Refund processing times vary depending on your payment provider and financial institution, typically 5-10 business days.
Payment processing fees are non-refundable as required by law. In rare cases where refunds are issued due to customer request, a small processing fee may be deducted.
Product Exclusions
This policy does not cover issues arising from:
- Misuse or improper use of the software
- Use on unsupported devices or operating systems
- Unauthorized modification or reverse engineering
- Failure to follow setup or installation instructions
- Third-party software conflicts or compatibility issues
- Normal wear and tear (for hardware components if applicable)
We reserve the right to refuse a refund where the issue falls outside the scope of this policy.
License Transfers
TORQ licenses are issued to a single user or device. Once activated, licenses cannot be transferred to a different user or device. If you wish to discontinue use on one device and activate on another, please contact us to discuss options.
Questions
If you have any questions about your order, software issues, troubleshooting, or refund requests, please reach out before taking further action.
Email: support@torq-lab.com
Last updated: May 2026